Shop rules

The following Regulations define the general sales conditions applicable in our online store available at www.petitdeko.pl, run by MAREK PŁOSKONKA FIRMA HANDLOWO-USŁUGOWA BUSMAR.PL, NIP: 7352616086, REGON: 121508271. The business activity is registered in the Central Registration and Information Economic Activity (CEIDG), run by the Minister responsible for economy.

1. Scope of validity of the regulations

The regulations apply to all orders placed through our online store. The offer of our online store is intended only for Consumers.

The consumer is, in accordance with art. 22 of the Civil Code, a natural person who performs a legal transaction with the entrepreneur not related directly to his business or professional activity.

2. Conclusion of the contract

The sales contract is concluded with MAREK PŁOSKONKA FIRMA HANDLOWO-USŁUGOWA BUSMAR.PL, ul. Nowy Świat, No. 71, 34-700 Rabka-Zdrój

The presentation of products in our online store is an invitation to conclude a contract within the meaning of art. 71 of the Civil Code. In order to make an offer to purchase products, an order must be placed. Using the mechanisms available in our store, you can add products of your choice to the shopping cart and place a purchase offer. The shopping cart and the data entered in the forms can be modified before placing the order, using the available functionalities and messages that appear during the ordering process. By clicking the button confirming and finalizing the order on the order summary page, you place an order for the products in the basket.

After placing your order, you will receive an automatically generated e-mail confirming your order registration. This message is not tantamount to a declaration of acceptance of your offer and conclusion of a sales contract. The sales contract is concluded after verifying whether the order can be accepted for execution and acceptance of your offer, which takes place via a separate e-mail message with information about the approval of the order for execution. Upon receipt of such a declaration by you, a sales contract is concluded.

3. Language and rules for consolidating the contract

The sales contract can be concluded in Polish and English

We save the content of the contract and send you order details and our Terms and Conditions by e-mail. You can also check your order information via your customer account. The Regulations are also made available on the website of our online store in a way that allows you to obtain, reproduce and record the content.

4. Product delivery

In some cases, shipping costs must be added to the given product prices. The ordered products are delivered via courier companies cooperating with us. Detailed information on possible methods and dates of delivery as well as shipping costs are presented when placing the order and in a special information tab on our store's website.

The products offered in the store are sold only by mail order. Unfortunately, pickup in person is not possible.

5. Payments

The following payment methods are available for you in our online store:

• Electronic payments (e-payments) via the internet payment service.
• Payment by traditional bank transfer to our store's bank account. If you choose this form of payment - after the order has been made, we will send you via e-mail the data for the transfer. The order will be processed after the full amount of the required payment for the order is credited to our account.

Detailed information on possible methods of payment, including online payment services integrated with our store and available types of e-payments as well as any additional costs, are presented when placing the order and on our store's website in a special information tab on payment methods.

6. Withdrawal from the contract

Consumers have a statutory right to withdraw from the contract, in accordance with the information contained in the instruction on the right to withdraw from the contract. The right to withdraw from the contract is also granted to natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons resulting in particular from the subject of their business activity, made available on the basis of the provisions on Central Register and Information on Economic Activity.

7. Reservation of ownership of things

The products ordered in the store remain our property until full payment of the sale price.

8. Damage caused during transport

In the case of a consumer purchase at a distance, our store always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in submitting such a complaint or making contact has no consequences for your statutory rights (described below in the section on complaints) and their satisfaction. However, faster notification helps us in pursuing our claims against the carrier or transport insurer.

9. Complaints: compliance of the goods with the contract / defects

We are obliged to deliver the goods without defects. In the event of non-compliance of the goods with the contract, the Consumer has the rights set out in Chapter 5a of the Act on Consumer Rights. On the terms set out therein, the Consumer may demand repair or replacement of goods that are not in accordance with the contract, or submit a statement about reducing the price of the goods or withdraw from the contract.

We are responsible for the lack of conformity of the goods with the contract revealed within 2 years of their delivery, unless we have specified a longer shelf life for a given product - in which case the longer period applies.

In the event of non-compliance of the goods with the contract, the above provisions regarding the Consumer also apply to a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject matter performed by economic activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

Complaints may be submitted:

• via e-mail to the following address: [email protected]
• telephone contact is possible at the following telephone numbers: +48726227791 or +48668233176

Information on any additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online store.

10. Services provided electronically

In order to use our online store, including browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. It is recommended to enable JavaScript scripts and saving cookies in the browser settings. Users are required to use the online store in a manner consistent with the law and morality, the provision of illegal content is prohibited.

We take all necessary steps to ensure that the website and interface of our online store are fully operational to the extent that it results from the current technical knowledge and we undertake to remove all irregularities and technical problems reported by users within a reasonable time. The above also applies to the option to subscribe to the newsletter or the optional option to set up a customer account - if these services are provided as part of our store. You can notify us about any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact details indicated in the above point. In a complaint regarding irregularities related to the technical functioning of the online store website, please indicate the type and date of occurrence of the irregularity.

11. Use of Personal data

1. The administrator of the personal data provided by the Buyer when using the Store is the Seller. Detailed information on the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as data recipients - can be found in the Privacy Policy available in the Store - due to the principle of transparency, contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".
2. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is the implementation of orders. The basis for the processing of personal data in this case is:
   1. contract or actions taken at the request of the Buyer to conclude it (Article 6 (1) (b) of the GDPR),
   2. the legal obligation on the Seller related to accounting (Article 6 (1) (c) and
   3. the legitimate interest of the Seller, consisting in the processing of data to establish, assert or defend any claims (Article 6 (1) (f) of the GDPR).
3. Providing data by the Buyer is voluntary, but at the same time necessary to conclude a contract. Failure to provide data will prevent the conclusion of a contract in the Store.
4. The Buyer's data provided in connection with purchases in the Store will be processed until:
   1. the contract concluded between the Buyer and the Seller will cease to apply;
   2. the Seller will no longer be bound by the legal obligation to process the Buyer's data;
   3. the possibility of pursuing claims by the Buyer or the Seller related to the contract concluded by the Store will cease;
   4. the Buyer's objection to the processing of his personal data will be accepted - if the basis for data processing was the legitimate interest of the Seller
5. - depending on what is applicable in a given case and what will happen at the latest.
6. The buyer has the right to demand:
   1. access to your personal data,
   2. correcting them,
   3. remove,
   4. processing restrictions,
   5. transferring data to another administrator
      as well as the law:
   6. object at any time to the processing of data for reasons related to the specific situation of the Buyer - to the processing of personal data concerning him, based on art. 6 sec. 1 lit. f GDPR (i.e. on the legitimate interests pursued by the administrator).
7. In order to exercise his rights, the Buyer should contact the Seller using the data provided in § 2 of the Regulations.
8. If the Buyer considers that his data is being processed unlawfully, the Buyer may submit a complaint to the President of the Office for Personal Data Protection.

12. Out-of-court dispute resolution

Please be advised that Consumers have the option of an extrajudicial method of dealing with complaints and redress. Information on how to access the above-mentioned mode and procedures for settling disputes can be found at the following address: www.uokik.gov.pl in the bookmark "Amicable settlement of consumer disputes".

In addition, at: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for servicing Consumers and entrepreneurs seeking out-of-court settlement of disputes arising from a distance sales contract or contract for the provision of services.

Using the above-mentioned out-of-court redress and dispute resolution is voluntary and may only take place if both parties to the dispute (the consumer and the seller) agree to it.

We undertake to use out-of-court dispute resolution with Consumers within the meaning of the provisions of the Act of 23 September 2016 on out-of-court resolution of consumer disputes. The entity authorized to out-of-court settlement of disputes between our company and the Consumer is: Małopolska Provincial Inspector of Trade Inspection in Krakow, ul. Ujastek 7, 31-752 Kraków, www.krakow.wiih.gov.pl.

None of the provisions of these Regulations is intended to violate the statutory rights of the Consumer. In the event of any conflict of the provisions of these Regulations with the rights of Consumers resulting from generally applicable provisions - the statutory regulations will always be applied in place of the challenged provisions of the Regulations.

Information on the exercise of the right to withdraw from the contract and a model withdrawal form

13. The right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.

To exercise the right to withdraw from the contract, you must inform us (MAREK PŁOSKONKA FIRMA HANDLOWO-USŁUGOWA BUSMAR.PL, [email protected], telephone: +48 668233176 of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by e-mail). You can use the sample withdrawal form, but this is not obligatory.

To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawal from the contract

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the type of delivery chosen by you other than the least expensive type of standard delivery offered by us), immediately and in any event not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return. We may withhold the reimbursement until receipt of the goods or until you provide us with proof of its return, whichever occurs first.

Please send back or hand over the goods to us immediately, and in any case not later than 14 days from the day on which you informed us about the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the goods.